# AI Dental Receptionist Built with Retell AI, Cal.com & n8n

## Download the Workflow Files

👉 [**https://drive.google.com**](https://drive.google.com/drive/folders/1UnSNLYoDUXCY3ra_R5bJ_MawHxVzyz-i?usp=drive_link)

## Want to Go Further?

If you want to learn faster and build advanced automations:

👉 **Join the community:**  
[https://link.thesohailjafri.me/join-skool](https://link.thesohailjafri.me/join-skool)

📺 **Free tutorials:**  
[https://www.youtube.com/@ai\_with\_sohail](https://www.youtube.com/@ai_with_sohail)

💼 **Paid consulting / builds:**  
[https://link.thesohailjafri.me/contact-ai](https://link.thesohailjafri.me/contact-ai)

![](https://file.notion.so/f/f/a00e2ca2-5b4a-41ab-a3ce-9b4d27877600/7cbcc413-474f-468d-b7f3-6793e0ac7dca/image.png?table=block&id=2bbacd34-e8b2-808b-bb93-efafb6505683&spaceId=a00e2ca2-5b4a-41ab-a3ce-9b4d27877600&expirationTimestamp=1766066400000&signature=bKJDa_BqfQHu4pcPjqrcgE41sNkxaVtuwG1AhLmZ5xY&downloadName=image.png align="left")

![](https://file.notion.so/f/f/a00e2ca2-5b4a-41ab-a3ce-9b4d27877600/9826d9c8-d89f-4a1e-a5a9-fcb3a04a9590/image.png?table=block&id=2bbacd34-e8b2-80fc-9665-c4dd3f439ef4&spaceId=a00e2ca2-5b4a-41ab-a3ce-9b4d27877600&expirationTimestamp=1766066400000&signature=vYCEpJKfCIJo0CdkV_ZQSmc-KtX1GJV5HhU_G6Z6g-g&downloadName=image.png align="left")

---

## Complete System Overview

This project is a **fully automated, voice-based dental receptionist system** built using **Retell AI**, [**Cal.com**](http://Cal.com), and **n8n**.

It answers incoming calls, understands caller intent, books or manages appointments, files complaints, handles emergency scenarios safely, and transfers calls to real staff when needed.

The system operates as **“Myra”** — a friendly, professional virtual receptionist with strict conversation rules, medical safety logic, and seamless human handoff.

## 🎯 Core Capabilities

* Intelligent **call triage** and intent detection
    
* **Appointment booking, cancellation, and rescheduling** via [Cal.com](http://Cal.com)
    
* **Complaint intake** through structured voice flows
    
* **Emergency detection & safe medical routing**
    
* **Warm and cold transfers** to live dental staff
    
* **Multi-agent architecture** (Main, Appointment, Complaint)
    

---

## 🧠 How the System Works

### 1\. Call Starts → Main Receptionist Agent (Retell AI)

* Greets the caller and identifies intent:
    
    * Appointment
        
    * Complaint
        
    * Medical question
        
    * Transfer request
        
    * Emergency
        
* Applies global tone, identity, and safety rules
    
* Routes the caller to the correct agent automatically
    

---

### 2\. Appointment Agent ([Cal.com](http://Cal.com) Integration)

Triggered when callers want to:

* Book
    
* Cancel
    
* Reschedule appointments
    

Capabilities:

* Check real-time availability
    
* Book appointments
    
* Cancel or reschedule existing bookings
    
* Confirm details verbally
    
* Send confirmation messages
    

If an error occurs, the call is transferred to human staff.

---

### 3\. Complaint Agent (n8n Webhook)

Triggered when a caller wants to file a complaint.

The agent collects:

* Name
    
* Age
    
* Gender
    
* Issue description
    
* Email
    
* Phone number
    

Data is sent to n8n via webhook, where it can:

* Create CRM records
    
* Notify staff
    
* Log complaints for audits
    

Emergency or legal complaints are escalated to a live agent.

---

### 4\. Emergency & Medical Safety Logic

* **Life-threatening symptoms** → instructs caller to hang up and dial emergency services immediately
    
* **Post-surgery concerns** → checks if within 72 hours:
    
    * Within 72 hours → transfer to staff
        
    * Outside 72 hours → provide safe prep guidance
        

This ensures medical safety without overstepping.

---

### 5\. Live Staff Transfers

Transfer options include:

* General office line
    
* Appointment support
    
* Complaint handling
    

Transfers can be **warm or cold**, depending on the scenario and caller behavior.

---

## 🔗 Key Integrations

### Retell AI

* Voice agent hosting
    
* Natural speech generation
    
* Multi-agent handoff
    
* Conversation rule enforcement
    

### [Cal.com](http://Cal.com)

* Appointment availability
    
* Booking, cancellation, rescheduling
    
* Event type: **3995840**
    
* API access via Retell tool blocks
    

### n8n

* Webhook-based automation
    
* Complaint creation
    
* Appointment actions
    
* CRM, Slack, SMS, or email extensions
    
* Logging and audit trails
    

---

## 🛠️ Customization & Maintenance

You can:

* Modify agent behavior inside Retell AI
    
* Change [Cal.com](http://Cal.com) event types or schedules
    
* Update transfer numbers anytime
    
* Extend n8n workflows (CRM, Slack, SMS)
    
* Retrain “Myra” by refining global prompts
    

---

## Want to Go Further?

If you want to learn faster and build advanced automations:

👉 **Join the community:**  
[https://link.thesohailjafri.me/join-skool](https://link.thesohailjafri.me/join-skool)

📺 **Free tutorials:**  
[https://www.youtube.com/@ai\_with\_sohail](https://www.youtube.com/@ai_with_sohail)

💼 **Paid consulting / builds:**  
[https://link.thesohailjafri.me/contact-ai](https://link.thesohailjafri.me/contact-ai)

---

## 🤝 My Social Media

\- X/Twitter: [https://x.com/thesohailjafri](https://x.com/thesohailjafri)  
\- LinkedIn: [https://link.thesohailjafri.me/ig\_ai](https://link.thesohailjafri.me/ig_ai)  
\- GitHub: [https://link.thesohailjafri.me/github](https://link.thesohailjafri.me/github)